Your company faces the challenge of meeting increasing demands efficiently while cutting costs. Artificial Intelligence (AI) - especially Generative AI (GenAI) - is revolutionising how business processes are automated. GenAI enables process optimisation, digitalisation of workflows, relief for staff, and improved service quality.

Hyperautomation goes beyond simple automation: it combines AI technologies with your existing systems to reshape business processes intelligently and efficiently. With automation and AI, your operational efficiency can rise significantly. Harness the power of AI-driven automation for your business.

Start optimising your Processes

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Cost pressures & skills shortage

Do you need to achieve more with fewer resources, while repetitive processes tie up your valuable working time? AI solutions for enterprises - especially Generative AI (GenAI) - hold enormous potential. For complex tasks and frequent processes, GenAI can save you up to 90% of the time.

The key terms here are process automation and GenAI. They enable significant cost reductions of up to 30%. Optimising processing costs is your key to boosting competitiveness.

IT Sprawl and Media Breaks

Are you struggling with a heterogeneous software landscape where your systems fail to work together efficiently? Your departments are likely using different standard applications in the ESM or ERP environment, while platform and stand-alone solutions coexist in parallel. The result: media breaks and productivity bottlenecks. System integration can significantly increase employee productivity.

Hyperautomation enables seamless user guidance across multiple applications, eliminating media breaks and IT sprawl. Optimise your IT landscape for greater efficiency!

Digitalisation Backlog

Are you hitting the limits of your standard software and struggling with processing gaps? Too often, digitalisation ends exactly where your software no longer provides a solution. The result: manual processing islands that consume valuable time.

This is where hyperautomation comes in. It closes these gaps effectively and optimises your processes end-to-end. Take the opportunity to fully digitalise and automate your workflows. Increase efficiency and eliminate time-consuming manual interventions!

AI-based classification and assignment of case work

Auto-documentation and report generation

Summaries of queries and responses

Knowledge extraction from documents & images

Intelligent integration of GenAI into existing rule-based systems

Workflow optimisation powered by AI

Elimination of manual recurring tasks

Reduced wait times, faster responses

Internal & external chatbot automation

Reduced wait times, faster responses

Smarter document management

Boosted customer satisfaction via responsiveness

Cost Reduction

GenAI automates routine tasks, reduces staffing needs, and lowers administrative costs. This enables companies to use resources more efficiently and cut overall expenses.

Optimised Use of Resources

GenAI analyses data in real time to make informed decisions on resource allocation and improve planning. This helps reduce storage costs, optimise processes, and avoid unnecessary expenses.

Minimized Downtimes

GenAI detects anomalies at an early stage and initiates proactive measures to prevent failures. This minimises costly repairs, stabilises production processes, and reduces overall costs.

Increased Revenue through Efficiency

GenAI enables faster response times, personalised offers, and improved customer experiences. Higher customer satisfaction and optimised sales processes lead to increased revenue and a stronger competitive position.

What Challenges Does Your Service Environment Face?

In technical customer service, your task is to respond quickly and deliver reliable solutions. At the same time, manual processes, missing information and spare parts, as well as unclear root causes, lead to downtime, higher effort, and rising costs. These issues place a burden on your service teams, customer satisfaction, and overall profitability.

Core Challenges

Anomalies in machine data often go undetected, delaying troubleshooting
Missing parts or unprepared technicians make matters worse
Complex planning processes result in inefficient deployments and additional strain

How Can GenAI by conplement Solve These Problems?

AI evaluates data in real time to detect anomalies and automatically trigger measures such as restarts to prevent damage. Clear instructions enable rapid self-service solutions, while AI generates complete support tickets with error descriptions and technician assignments.

During maintenance, GenAI improves preparation with automated repair plans, inventory checks, and early ordering of missing parts. On site, visual instructions guide technicians efficiently through the process. Dispatching is simplified through real-time planning based on location, skills, and traffic conditions. Customers can confirm appointments flexibly via chatbot, SMS, or email.

Your Benefits with GenAI by conplement

With GenAI by conplement, downtime is minimised as problems are detected early and resolved automatically. Efficient planning and guidance relieve staff and raise service quality. At the same time, optimised processes increase customer satisfaction and improve profitability.

What Challenges Does Your Environment Face?

Contract and product change processes put customer service teams under pressure. Standard requests such as contract checks, tariff adjustments, or product changes often require manual effort, costing both time and money. At the same time, customers expect fast answers, flexible solutions, and 24/7 availability. This tension between high expectations and limited resources makes it difficult for companies to ensure both efficiency and customer satisfaction.

Core Challenges

Manual handling of routine requests ties up resources and slows processing
Lack of data-driven systems to instantly suggest suitable contract options or products
Inefficient routing of complex issues, leading to longer handling times and poor customer experience

How Can GenAI by conplement Help?

AI in customer service is a true game-changer. GenAI by conplement automates your service processes to handle routine tasks efficiently and cost-effectively. An AI-powered chatbot answers questions about contracts, products, or tariffs 24/7. It analyses contract data in real time and provides personalised recommendations. Customers can even make contract changes directly on their own.

For more complex requests, intelligent routing ensures enquiries are directed straight to the right employee. This shortens processing times and enables accurate handling. At the same time, AI systems continuously learn from interactions, so your processes keep improving over time.

Your Benefits with GenAI by conplement

With GenAI by conplement, customers receive fast responses and standard requests are processed automatically. Everyone benefits from automation in customer service: employees focus on complex issues, operating costs fall through reduced manual effort, and customers enjoy personalised advice and flexible adjustments that sustainably improve their experience.

What Challenges Does Your Environment Face?

Despite modern document management systems, your processes are still shaped by manual work, decentralised storage, and time-consuming checks. Searching for the latest version of contracts, invoices, or technical documents takes time and introduces a high risk of errors. Routine tasks such as dunning, document creation, or contract reviews consume resources that could be better invested in strategic activities. At the same time, demands for compliance, transparency, and speed continue to grow.

Core Challenges

Manual processes cause errors, wasted time, and inefficient resource use
Disorganised storage structures jeopardise compliance requirements
Routine tasks prevent specialists from focusing on value-adding projects

How Can GenAI by conplement Help?

GenAI by conplement automates your document and contract management with smart AI. Documents such as contracts, invoices, and HR files are automatically analysed, correctly stored, and made instantly accessible through voice-enabled search.

Contract drafts and standard documents are created, reviewed, and provided automatically. Payment and dunning documents are generated and sent directly. The AI analyses risks, terms, and clauses, tracks changes in an audit-proof way, and supports compliance requirements.

HR processes also benefit, with applications and employee documents processed automatically.

Your Benefits with GenAI by conplement

With GenAI by conplement, manual work is reduced, and processes run faster and with fewer errors. Contracts, proposals, and financial documents become instantly available, while automated checks minimise error rates. Compliance is secured through standards-compliant documentation. More time remains for strategic tasks that drive business success.

What Challenges Does Your Environment Face?

Handling enquiries from prospects is often resource-intensive, error-prone, and unstructured. Sales contacts take place without a clear needs analysis, many leads remain unqualified, and quotes have to be calculated individually under time pressure. At the same time, prospects expect fast and precise answers.

Core Challenges

Time-consuming manual quote creation slows down the sales process
Poor needs analysis and long response times cause valuable leads to be lost
Lack of an efficient, automated solution that combines speed with quality

How Can GenAI by conplement Help?

GenAI by conplement makes your proposal management more efficient and more accurate. An AI-powered chatbot handles the initial contact, conducts targeted needs analysis, and automatically qualifies leads. Product and service information is compiled individually and sent instantly via email, chat, or PDF.

Through dynamic calculations, GenAI generates tailored offers based on customer requirements, product combinations, and discount structures. Proposal documents are created automatically - including price calculations and contract terms. Changes can be made in real time, and processes are seamlessly integrated into your existing systems. In addition, AI ensures automated follow-ups so no enquiry is ever lost in the pipeline.

Your Benefits with GenAI by conplement

With GenAI by conplement, prospects receive personalised quotes faster - increasing win rates through precise needs analysis and optimised pricing. Automated processes reduce errors, while your sales team is freed up to focus on strategically important customers.

The result: greater efficiency, more deals closed, and happier customers.

Vorwerk also relies on external partners for developing its products. It can’t be emphasized enough how essential it is to establish a continuous, trust-based process. Together with conplement AG, we achieved exactly that.

Dr. Günter Poppen

Dr. Günter Poppen, Head of Technical Board, Vorwerk Group

With the support of conplement AG, we critically assessed our digitization potential and uncovered new ideas and impulses as a starting point for innovation. We greatly value the collaboration, as they guide us through the subject matter effortlessly and enthusiastically, generating valuable output.